Refund policy

Refund and Returns Policy — digital products

Last updated: 12 November 2026

Everything sold in this shop is a digital product: audio files, sample packs, project files and PDF sheet music. Nothing is shipped, so there is nothing to return. This page explains when you are entitled to a refund and how to ask for one.

Your right to cancel

Under the Consumer Contracts Regulations 2013, digital content is supplied immediately and cannot be returned once the download has started. Because of this, at checkout you are asked to confirm two things: that you want the download to begin straight away, and that you understand you lose the 14-day right to cancel once it does.

If you have not started the download and you contact us within 14 days of purchase, we will cancel the order and refund you in full. No reason needed.

When we refund in full, download or not

  • The download link does not work and we cannot fix it.
  • The files are corrupted, incomplete, or different from what the product page describes.
  • You were charged twice for the same order.
  • You bought the wrong item and contact us within 14 days without downloading it.

When we do not refund

  • You have already downloaded the files and simply changed your mind. Digital files cannot be returned once they are in your possession.
  • The files do not work in software they were not advertised to work in. Every product page lists the formats and the software required — please read it before buying.
  • The music was not to your taste. Previews, tracklists and BPM/key information are on every product page for exactly this reason.
  • The download link expired because it was not used within 30 days, where the product page stated the 30-day window.

How to request a refund

Email hello@lwtdoltd.co.uk with your order number and a sentence about what went wrong. We reply within two working days. Approved refunds go back to the original payment method within 5–10 working days; the timing after that is down to your bank.

Sheet music and teaching use

PDF scores are licensed to the person who bought them. Teachers may print copies for their own students; that licence is included in the price and is stated on the product page. Redistribution of the PDF itself, or resale of printed copies, is not permitted — that is a breach of copyright, not a refund matter.

Contact: LWTDO LTD, 54 Larch Street, Nelson, Lancashire, BB9 9RH, United Kingdom. Email hello@lwtdoltd.co.uk. Telephone +44 7456008318.